So I need to update my credit card information for a recurring payment. No biggie. We all know how to do that online. I go to the company’s website, log on to my Member’s Area, find the Billing Information page, see that they indeed have an old number on file for me… and then… and… Read more »
Have you ever been in a conversation where someone keeps talking in jargon? Where they throw out unfamiliar words & phrases without explanation? And it’s clear to you (and everyone else in the group) that the only person who understands the conversation… is the person talking? You can humor them, or ask clarifying questions. But it… Read more »
Ever heard of the Curse of Knowledge? It’s when you have enough knowledge about XYZ that it’s hard for you to think about XYZ from the perspective of someone who DOESN’T have as much knowledge. So what does that mean for us business owners and marketers? It means that, since you’re well-versed in whatever it is… Read more »
You know those times when you have a plan… …and it’s a pretty darn good one… …and then it all just goes KABLOOIE!… …and your most intelligent first thought is, “Wait. What?” I had one of those last Thursday. The technology I was using to host my “How to Work with A Copywriter” webinar stopped working… Read more »
Copy that Resonates:
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